Shipping policy

Shipping Policy

1. Production Time

All items are made to order.

Production typically takes 2-6 weeks before shipment.
Exact production times may vary depending on demand and will be indicated on the product page.

2. Shipping Destinations

We currently ship to:

  • Germany

  • European Union

  • International destinations

Shipping availability and costs are calculated at checkout.

3. Shipping Costs

Shipping costs are displayed at checkout and depend on the destination and selected shipping method.

4. Customs, Duties, and Taxes

For orders shipped outside the European Union, import duties, taxes, and customs fees may apply.

These charges are the responsibility of the customer and are determined by the destination country.

5. Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number.

6. Risk of Loss and Damage

For consumers, the risk of loss or damage passes to the customer upon delivery of the goods.

If your order arrives damaged, please contact us within 48 hours with photo evidence.

7. Shipping Delays

We are not responsible for delays caused by:

  • Shipping carriers

  • Customs clearance

  • Force majeure events

However, we will support you in resolving any shipping issues.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

We are not liable for orders lost due to incorrect or incomplete addresses.

9. Contact

For shipping-related inquiries:
info@altanceylan.com